Area and task
Connect each task to a named area rather than relying on broad phrases such as general cleaning.
A commercial-cleaning scope should make the service easy to understand. It tells the cleaner which areas are included, what needs to be done and how often. It does not need to become a lengthy legal manual.
Identify reception, work areas, meeting rooms, kitchens, washrooms, corridors, lifts and other shared spaces. Exclude restricted or tenant-controlled rooms unless they are specifically required.
Describe the practical result: floors cleaned, bins emptied, accessible surfaces wiped and washrooms serviced. Add surface-specific instructions only where they matter.
High-use areas may need more attention than storage rooms or low-occupancy spaces. Separate daily or weekly recurring work from periodic carpets, windows and detailed cleans.
Record suitable service times, keys, alarms, storage and the client contact. Clarify who supplies consumables and how additional work is approved.
Agree on an easy feedback process and review the scope when occupancy or site use changes. Ordinary service issues should be resolved directly rather than buried in complex KPI systems.
Walk through the premises in the order a cleaner will normally encounter it. Note floor types, washroom numbers, kitchen and tea-point use, bin locations, secure rooms and any area with a narrow access window. A short walkthrough often exposes assumptions that are difficult to resolve from a floor plan alone.
Photographs can help identify surfaces and access points, but the written scope remains the agreement. It should name the included areas and distinguish recurring work from periodic work.
State what is outside the recurring price, such as external windows, high-access work, specialist waste, consumable supply or one-off restoration. Explain who can approve additional work and how the price will be confirmed before it begins.
When occupancy, room use or operating hours change, review the affected section instead of rewriting the whole arrangement. This keeps the document useful throughout the service.
CLEANEY can inspect suitable premises and prepare a clear scope with fixed pricing for the agreed work. Start with your location, approximate size and preferred cleaning frequency.
The strongest scope tells the cleaning team what matters, tells the buyer what is included and gives both sides a practical way to review quality.
Connect each task to a named area rather than relying on broad phrases such as general cleaning.
State whether work is daily, weekly, periodic or condition-based, including who requests extra work.
Explain how completion is checked, how defects are reported and when corrective work is expected.
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