Terms & Conditions
Thank you for selecting CLEANEY (Cleaney Pty Ltd, ABN 66 649 153 524) for your commercial cleaning needs. Please read these terms and conditions carefully, as they outline your rights and obligations as our valued customer.
Service Agreement and Pricing
- After an on-site assessment, we will agree on the service price and cleaning frequency.
- The service location will be the one specified in our initial agreement.
- All terms, including pricing and frequency, will be documented in our service contract.
Invoicing and Payments
- Invoices are generated weekly or fortnightly, depending on customer needs.
- Payments are due within five days of invoice issuance.
- Late payments will incur a late charge of 15% of the invoiced amount.
- Payment methods include Electronic Funds Transfer (EFT) and Visa or Mastercard (with a 3% surcharge).
- All prices include GST unless stated otherwise.
Cleaning Supplies and Customer Requirements
CLEANEY provides all necessary cleaning chemicals and materials. If you require specific or hypoallergenic products, please notify us before the first cleaning — additional charges may apply for special products.
Access to Property
Customers must provide access to all areas that are scheduled to be cleaned at the designated times.
Employee Non-Solicitation
Clients acknowledge that CLEANEY invests significant resources in training our cleaners, and agree not to employ CLEANEY’s cleaners for personal or related cleaning services for 12 months following the termination of a contract.
Cancellations and Rescheduling
A minimum of 24 hours’ notice is required to cancel or reschedule a cleaning appointment. If our cleaner arrives and is unable to perform the service due to customer-related issues, a “Call Out Fee” of 70% of the agreed visit price will be charged.
Termination of Services
Either party may terminate the agreement with 30 days’ written notice, clearly stating the desired termination date.
Additional Terms
The rights and obligations under this agreement cannot be transferred to another party without prior consent. This document represents the entire agreement between CLEANEY and the client and supersedes all previous oral or written agreements. The terms govern the specific cleaning services outlined in the attached service scope.
Governing Law
These terms are governed by the laws of Victoria, Australia. Any legal disputes will be resolved within the courts of Victoria.
Contact Information
For any questions or concerns regarding these terms, please contact us at:
CLEANEY
Email: hello@cleaney.com.au
Phone: 1300 707 371